Frequently asked questions
Answers to common questions about the company, products and services.
Sample questions and answers: Draft, awaiting approval
The company
What does Payam Technology do?
Payam Technology Middle East manufactures and assembles electronic and telecom products: telecom and network equipment, energy storage equipment and smart-home devices.
Where are the products made?
Manufacturing and assembly take place at the Shamsabad industrial site; the head office is on Karim Khan Zand Street.
Which certificates does the company hold?
Quality management (ISO 9001) and occupational health and safety (ISO 45001), conformity with the complaints handling (ISO 10002) and customer satisfaction monitoring (ISO 10004) guidelines, and an AFTA security services licence. Details and validity are on the About page.
Products
Where can I see prices?
Prices are not published on the site and there is no online shop. For prices and availability, use the inquiry form on the product page or contact your nearest sales dealer.
Where do I get manuals and firmware?
On each product page, "Files for this product" opens the download centre filtered by the product’s model code.
Can I compare products?
Yes. In the product catalogue, pick two to four products from the same group to see their specifications side by side.
Who do I contact for business orders or customisation?
Fill in the sales inquiry form on the Sales page and a sales specialist will contact you.
Warranty & after-sales
How do I check my warranty?
On the Sales & after-sales page, choose your product group. The check runs on the website of that group’s service provider.
Does registering a product activate its warranty?
No. Registering a product only keeps a record in your account so later requests are quicker. Warranty activation and checks stay with that group’s service provider.
Who services mobiles and tablets?
Sales and after-sales service for mobiles and tablets are handled by Lian Service.
How do I submit and follow an after-sales request?
Log in to My account and submit a new request. You receive a tracking code by email and SMS and can follow its status in your account.
Dealers & cooperation
How do I find the nearest dealer or service centre?
On the Dealers page, choose a province, city, service type, product group or brand to see centres on the map.
How do I become a dealer or service centre?
Fill in the dealership request on the Work with us page. A sales specialist reviews it and replies by phone or email.
How do I apply for a job?
Send the job application with your CV (PDF or Word) on the Work with us page. CVs are kept private.
Account & forms
I lost my tracking code. What now?
If you gave an email when sending the form, the code is in the confirmation email. Otherwise, write to us from the Contact page.
How is the information I send kept?
It is used only to handle that request, and attachments are kept outside the public part of the site. See the Privacy policy for details.